Isn't it nice the way International Telecommunications Corporations make you feel loved?

I got a letter in the mail from Optus yesterday. It says, in very big letters:
We're making your bill a little clearer
Oh good! Thinks me. How nice!
Then I read the rest.
This is how Optus are making my bill clearer:
  1. My 8-digit customer account number is now 14-digits.
  2. The heading "Usage Summary" is now the "Service Level Summary".
  3. The heading "Plan Options" is now "Discounts".
  4. All the BPAY codes have changed.
This is all.